Privacy Policy

Last Updated: 1 June 2026

Welcome to ExPro Connect Privacy Policy ("Privacy Policy" or "Policy").

ExPro Connect ("we", "us", or "our") operates a platform, including a website and mobile application (collectively, the "Platform"), that connects customers with service professionals such as electricians, plumbers, AC technicians, carpenters, cleaners, and other home service providers (the "Services").

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use the Platform or Services.

By using our Platform or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Contact Information: Name, email address, mobile number and address.
• Location Information: Real-time or approximate location data to provide nearby services and improve booking accuracy.
• Technical Information: Device information, IP address, browser type, operating system, app version and usage information.
• Payment Information: Payment details processed securely through Razorpay or other payment providers.
• Booking Information: Service requests, booking history, transaction records and communication related to services.

2. How We Collect Information

• You create an account.
• You log in using OTP verification.
• You book or request services.
• You communicate with us or service professionals.
• You use the Platform and interact with its features.
• Payment providers send us transaction-related information.

3. How We Use Your Information

• Create and manage your account.
• Verify your identity through OTP authentication.
• Process bookings and service requests.
• Connect you with service professionals.
• Process payments securely.
• Provide customer support.
• Send booking updates and notifications.
• Improve our Platform and Services.
• Comply with legal obligations.

4. Sharing of Information

We may share information with service professionals assigned to your booking, payment processors such as Razorpay, technology providers and legal authorities when required by law.

We do not sell your personal information to third parties.

5. User Rights

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your account and personal information.
• Opt out of promotional communications.

For privacy-related requests contact: support@exproconnect.in

6. Account Deletion

Users may request deletion of their account and associated personal data by visiting:

https://exproconnect.in/account-delete

After verification, account deletion requests will be processed within a reasonable time. Certain records may be retained where required by law.

7. Data Security

We implement reasonable administrative, technical and organizational safeguards to protect personal information from unauthorized access, misuse, loss or disclosure.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve user experience, analyze traffic and enhance Platform functionality.

9. Data Retention

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes and enforce agreements. When no longer required, data is securely deleted or anonymized.

10. Children's Privacy

ExPro Connect is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

12. Contact Us

ExPro Connect
Email: support@exproconnect.in
Website: https://exproconnect.in